FAQ

What kind of items will I get?

Each month, we send 2-3 innovative, handcrafted artisan goods from makers across the Pacific Northwest. We ship only unique maker products from amazing people with incredible stories. All the goods that we send are small-batch and artisan, with a focus on design and quality. Get started here...

What if I don't like an item?

If you don't like an item that you receive, contact us and we'll get you something that you do like - guaranteed!

However, our mothers taught us, "you don't always get what you want." In the case that we send you something that doesn't fit your lifestyle, you could put it in the back of your closet. When Mother's Day rolls around and you've forgotten to get your mother something, check the back of your closet ... you're welcome ;)

What is a maker and the maker revolution?

Makernoun \ˈmā-kər\

an independent artisan, craftsman, or designer who handcrafts unique products in small batches using innovative materials and processes

The maker revolution is the resurgence of real people creating handmade products with a dedication to craft and process. Recent leaps in technology have made production affordable for small-batch producers, making the future possibility of maker products endless. 

What about sales tax?

Since MakrBox is based in Washington State, we are required to collect sales tax on all boxes sent to Washington addresses. Our checkout system cannot calculate tax, so you will not see the sales tax amount at checkout. This amount is charged separately (See below).   

I live in Washington, how is sales tax charged to my account?

Unfortunately, our checkout system cannot calculate Washington State sales tax at the time of checkout.  For this reason, you will see a separate charge for sales tax on your statement.  After the first month, you will only see one charge each month, which includes sales tax.

I live in Washington, how much is collected for sales tax?

In short, your rate will be somewhere between 7% and 9.5%. Washington State has 354 different tax regions. The sales tax amount that you are charged will depend on where we ship your box. You can find your tax rate and read more about Washington State’s sales tax codes (exciting, we know!) at the Washington State Department of Revenue website: http://dor.wa.gov/content/findtaxesandrates/salesandusetaxrates/lookupataxrate/default.aspx.

I don’t live in Washington, will i be charged sales tax?

We don't collect sales tax for any states other than Washington.

I need to change my address, where can I do so?

Send us an email at team@makrbox.com with your name, old address, and new address.

Can I cancel my membership? / How do I cancel?

You can cancel your membership at any time. We kindly ask for 7 days notice before your ship date. If your box for the month hasn't yet shipped, we will issue you a refund for that month. Send us an email at team@makrbox.com and we'll reply with a confirmation of your cancellation. 

We can also pause your subscription or switch to quarterly delivery, email us and we'll take care of it.

These maker goods are amazing! Where can I buy more?

MakerBox Shop, check it out here!

Do you ship to Canada or Internationally?

Unfortunately, we are currently unable to ship outside of the US. However, we do have future plans for shipping to Canada and other international locations. If you would like to be notified when our policy changes, please leave us your information here.

I am a maker or I have an idea for MakrBox.

Awesome, we want to hear it! Send us an email at partnerships@makrbox.com.